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Fortifying Your Restaurant: How A Modern POS Enhances Security and Compliance

PAR Team — Wed, 20 Sep 2023 20:45:08 +0000

In today’s landscape, restaurants are rapidly embracing technology to drive operational efficiency and elevate their guest experience. On average, brands now work with 20 to 30 technology vendors – ranging from POS systems, online ordering and delivery aggregators to loyalty programs, back-office tools, a plethora of digital payment methods and more. Ultimately, this recent technology surge has led to a significant increase in the volume of customer data that restaurants generate and need to manage, making data protection a paramount concern. Plus, with restaurant networks being routinely accessed by numerous staff and vendors within their ecosystem, new challenges have emerged in safeguarding this information. In an era marked by increasing data breaches and cyber attacks, data security is a top concern for IT and technology leaders in the hospitality industry.

Sitting at the core of a restaurant’s technology stack, the POS system is a critical bulwark in ensuring its security and compliance. This is because the POS handles sensitive payment information and acts as a bridge to various third-party vendors, making it a prime target for potential threats and breaches. Data breaches, when successful, are publicly reported and result in reputational damage, loss of customer trust, and financial burdens like lost sales, fines, compensation, and increased insurance premiums.

Therefore, it is essential for restaurant owners and operators to choose a POS partner with strong security features and a proven record of compliance to protect against these risks. In fact, The 2023 Smart Guide to Restaurant Management and POS Systems revealed that 69% of over 300 surveyed restaurant IT decision-makers identified meeting security and payment compliance requirements as one of the biggest benefits of choosing the right POS system.

Key Considerations for a Secure POS Provider

It is crucial to note that not all POS systems offer the same level of protection. Although the prospect of upgrading to a more secure POS might initially seem expensive and challenging, in reality, it is a small price to pay to avoid the above-mentioned consequences of data lapses. So, what do you need to futureproof and safeguard your restaurant’s operations in an increasingly digital world? Read below.

Modern Architecture and Security Features

Choose a POS system with the right architectural foundation. A cloud-native POS is designed from the ground up with optimal security in mind, making it the superior choice compared to legacy systems with on-premises servers or partial cloud configurations. Modern cloud-based POS solutions offer robust security measures, including data encryption, proactive monitoring, and role-based access controls. In contrast, legacy systems often run on outdated, inflexible software architectures and lack the robust security tools needed to combat evolving vulnerabilities, making them easier targets for cyber-attacks, ransomware, and other issues.

Proven Certification and Compliance Track-Record

The increased focus on data privacy has also led to strict regulations like the Payment Card Industry Software Security Framework (PCI SSF), General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA). Restaurants must select a POS that enables them to fully adhere to these rules as non-compliance can result in hefty penalties, reputational harm, and the inability to process card payments, leading to loss in revenues.

Legacy POS systems can impede compliance efforts significantly. They often lack the mandated modern data handling practices, struggle with timely updates and patches, and face resource limitations. In fact, this challenge persists even with cloud-based POS solutions, as many of them lack full PCI compliance. To address potential compliance gaps in these cases, especially when managing multiple vendors or disjointed technology, restaurants are forced to invest in middleware or extra technology. This incurs additional expenses and distracts from core business operations.

PAR Brink POS is the cloud-based solution that delivers on these considerations, providing customers with a reliable POS partner that takes a comprehensive approach to security:

Brink POS uses powerful encryption to protect data during transmission and storage, ensuring safe exchanges between the POS system and other components. Unnecessary data is removed or anonymized daily, following industry standards.
To stay ahead of security threats, Brink POS regularly updates its cloud infrastructure and proactively monitors for any unusual activities. It also allows brands to precisely define user roles and staff permissions and enforces multi-factor authentication, reducing the risk of unauthorized access and internal breaches.
For system reliability and in-store continuity, Brink POS uses redundant servers to prevent failures, minimize downtime, and preserve data integrity. In the event of network disruptions, it seamlessly switches to offline mode, ensuring uninterrupted operations and secure data synchronization when reconnected.
Brink POS is designed to meet evolving regulations and holds an industry-leading track record of compliance certifications. It was one of the first to achieve PCI SSF certification, a modern standard for payment software security that builds on PCI DSS. Paired with PAR Payment Solutions, Brink POS also simplifies and automates compliance certification processes for brands. Thus, restaurant operators can focus on running their business instead of worrying about complex paperwork, compliance gaps, or fines.

Interested in learning more about modern POS systems that combine operational efficiency and security? Visit us at Brink POS or Download the eBook now!

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Minimize Technical Downtimes with PAR Hardware Repair Services

PAR Team — Fri, 21 Apr 2023 19:54:24 +0000

Brands of all sizes and industries leverage technology throughout daily operations for a multitude of reasons, ranging from streamlining operations to enhancing customer experiences. However, when the solutions a brand chooses to leverage seemingly malfunction without warning, it leaves them in a vulnerable state. And downtimes are a brand’s worst enemy as they ultimately lead to lapses in productivity, resulting in lost revenue.

When brands do face the inevitable nightmare of hardware challenges, it is crucial for them to get systems back up and running as quickly as possible to minimize the downtimes they will experience. This makes it a necessity for any business to partner with expert tech vendors who know what it takes to ensure smooth operations with minimal disruptions, so operators can focus on the most important factor: the guest.

But successfully achieving hardware repairs is no easy feat. Jumping through hoops to contact customer support agents who may or may not be human to schedule technicians that may take days, even weeks to come into the business for repairs is not how brands want to spend their valuable time.

However, with PAR Hardware Repair Services, restoring technology is no longer the dread it once was. PAR Hardware Repair Services enables brands to leverage expert repair and replacement services to operate at maximum uptime, regardless of location. The PAR Field Service Team is strategically placed throughout the country to create relationships, guarantee availability, and take ownership of issues brands may encounter by fixing equipment on-site, minimizing downtime, and limiting operational disruptions.

With rapid turnarounds, this repair service is designed to minimize a brand’s technical downtime with high reliability and quality repairs performed by industry experts. No longer do operators need to jump through hoops to repair their hardware as PAR provides a single point of contact and an end-to-end process managed by in-house support teams.

With three repair service offerings to choose from, brands that leverage PAR Hardware Repair Services are never short of the expertise and experience needed to get systems back up and running as soon as possible, and here is how:

Advanced Exchange Services – With industry-leading, stringent SLAs to meet business needs, PAR’s Advanced Exchange Services is designed to minimize downtimes by rapidly replacing any contracted hardware components. To facilitate speedy turnarounds of hardware servicing, brands can receive same-day overnight equipment replacements with a step-by-step detailed installation instructions guide for setting up and configuring new devices.

Repair Services – PAR’s Repair Services option covers equipment repairs regardless of warranty. By leveraging the expertise of PAR technicians, brands can get their equipment repaired quickly without compromising quality. Brands with equipment under warranty can have it repaired and returned, with an average turnaround of 10-14 days, or can leverage PAR’s advanced exchange services to obtain a replacement covered under the warranty. Brands that have equipment out of warranty still have the option to have it repaired using the billable repair option, backed by a 90-day warranty.

Drive-Thru Repair Services – QSR brands that provide drive-thru services to their guests desperately need their hardware up and always running. And PAR is committed to delivering the best drive-thru and customer experience to keep guests coming back for more. With PAR Drive-Thru Repair Services, QSR brands can keep their drive-thru running at peak efficiency with minimum downtime by receiving expert and rapid servicing of any of their drive-thru equipment including headsets, base stations, timers, batteries, power supplies, and other peripherals.

Hardware issues and downtimes are a brand’s worst nightmare, but they do not have to be. Services like PAR Hardware Repair Services are fantastic remedies brands can leverage to limit technical disruptions and downtimes as well as overcome hardware issues quickly without affecting quality.

Interested in learning more about Hardware Repair Services? Get a quote for the hardware services you need today!

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The Unsung Heroes of PAR™ Technology

PAR Team — Wed, 21 Sep 2022 19:32:58 +0000

How the PAR customer service team is here to assist brands with any problem they may have

Customer service representatives are the unsung heroes for most technology and service providers. They tend to be the customer’s first point of contact when faced with problems or challenges and in need of expert assistance.

In recent years, the need for a quality customer service team has drastically increased with 95% of consumers indicating that customer service is important to their choice of brand and loyalty. From the same survey, 59% of global consumers say they have higher customer service expectations now than they had a year ago.

To meet the lofty expectations for top-notch customer service, PAR Technology provides brands with a star-studded service team to help them grow and ensure technology never gets in their way. Here at PAR, we are devoted to providing brands with the best possible services and solutions available, and our customer service team is no exception to these goals. What makes the PAR customer service team unique is they “genuinely care about our customers. There is not a single person in support that does not go above and beyond our customer’s expectations,” said Ray Lane, a customer service manager at PAR. This is because the PAR customer service team shares a vision of ensuring nothing comes between brands and their guests.

PAR support representatives are the best in the business with the experience and expertise to quickly get brands back on track. “No one has the years of combined experience that we have and that is hard to beat. We know our customers and have worked with many of them for years. Our experience gives our new customers the confidence that we can handle any situation thrown our way, quickly and efficiently,” said Glen Fedor, a project coordinator at PAR.

To our support teams, customer service is much more than providing our clients with possible resolutions to operational issues. Our customer support teams “build relationships with our customers, get to know them, and show them how much we truly care about what they are going through. At the end of it all, we have helped set their world right again,” said Tonia Martin, director of customer support at PAR.

The customer service team at PAR will act as a brand’s security blanket and is here to assist them every step of the way from installations to field services to 24/7/365 customer care.

PAR’s field service technicians are equipped with the necessary tools to complete repairs promptly. “PAR gives each technician the ability to take ownership of issues and work on the problem,” said Bryan Fischer, a technical support specialist at PAR. Our field service technicians “have KCS (knowledge-centered support) which ensures that the technician has the most updated information” to properly resolve all issues. With personnel across the United States, technicians reach brands quickly to provide support when needed most. PAR technicians “have all the tools needed to tackle almost every issue that comes [their] way. In all cases, [they] leave the clients side better than when [they] arrived,” said Willem-Jan Bodingius, a senior customer experience technician at PAR.

To minimize downtime and avoid costly on-site visits, PAR provides brands with 24/7/365 help desk support, so the service team is always available, no matter the holiday or the brand’s operating hours. 24/7/365 help desk support is available via phone or email to diagnose and solve problems. The support team will “take the time to work in-depth with each customer and not just look to get them off the phone and move on to the next,” said Glen Fedor. This is because each and every client is special to us, and our support teams treat their challenges and technical issues with the utmost importance.

Help desk support will remotely connect to Windows-based systems and directly help owners and operators with general troubleshooting and inquiries, bug validation, and break/fix resolutions to ensure a brand’s systems are always operating at peak efficiency. With remote care services, the PAR customer service team will proactively monitor applications, services, and processes as well as assist with windows updates and patches, asset management, hardware monitoring, enterprise-level anti-virus protection, and so much more so brands can focus on their guests and services.

At the end of the day, our clients and their experience with our products and services are what truly matter. Our customer service team has the confidence and experience to tackle any issue that may arise quickly and efficiently. According to Willem-Jan Bodingius, “our customers are happy when we arrive and even happier when we leave.”

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Fresh Kitchen Increases Speed of Service and Order Accuracy with Brink POS®

Michelle George — Wed, 21 Sep 2022 13:29:31 +0000

In 2021, Fresh Kitchen turned to PAR Technology to deploy a configurable
point-of-sale system that could accommodate both cloud-based and on-
premises ordering—and enable customers to complete their orders in under
60 seconds.

Part of the Ciccio Restaurant Group, Fresh Kitchen is a modern, fast-casual
dining concept offering premium gluten-free, non-dairy, vegan-friendly
bowls and homemade sauces, as well as pressed juices, homemade
teas, and agua frescas without added refined sugars. With 12 locations
throughout the Tampa, Orlando, and South Florida markets, Fresh Kitchen
plans to expand throughout the state of Florida over the next several years.

According to Daniel Meretsky, Vice President and Head of Technology, Fresh
Kitchen “wanted to have the ability to have a Near Field Communication
(NFC) payment option that allows PARPay, Apple Pay, Samsung Pay, and
other payment opportunities, but wouldn’t lock them in to any single card
processor.” Additionally, they wanted a point-of-sale system that could be
deployed quickly, at scale, without compromising quality.

“We wanted to ensure that the system was always on the forefront of
integrations with loyalty solutions and third parties,” said Meretsky. “One
that offered multiple levels of team members’ security and has a very
stable platform. We did an RFP with several companies and PAR came
out to be the one that met all the requirements that we wanted. When we
showcased it to a few of our other C-suite executives they really enjoyed the
PAR Brink POS ® experience.

…

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Four POS Features that Power Growth for Multi-Unit Restaurants

PAR Team — Thu, 25 Aug 2022 17:41:09 +0000

Economic factors are prompting multi-unit and growth-aspiring brands to consider a broader range of restaurant POS features as part of their purchase decision.

by PAR Technology

Unsurprisingly, restaurant owners and managers favor restaurant POS systems that offer ease of use, affordability, and reliability. Macroeconomic conditions and a variety of other factors have lifted new features to the forefront of considerations for restaurateurs. Specifically, reporting features and third-party integrations are restaurant POS features that have risen in importance according to industry research. A system that takes orders and payments is no longer enough. Restaurateurs want a solution that will help them more efficiently manage more aspects of their operation.

Restaurant operators looking to modernize their restaurant point of sale are looking for features and capabilities that will help them solve staffing shortages, improve efficiency of managers and crew, and address rising costs. These features stand to help any operator, but they compound exponentially the more units under management.

Let’s look at four POS capabilities powering growth for large, multi-unit restaurant chains and growth-aspiring brands.

SaaS pricing frees up capital for growth & innovation. Most POS solutions now offer a Software-as-a-Service (SaaS) acquisition model that can fit a business owner’s budget today and power growth tomorrow. In a SaaS arrangement, operators avoid much of the up-front capital outlay for purchasing hardware, spreading out affordable payments over time. Of course, this frees up capital – precisely what a restaurateur needs to invest in growth or innovation, whether that means opening a new location, expanding seating onto a patio or adding digital ordering and guest marketing.
Enterprise-level reporting improves operational efficiency. POS solutions that offer above-store visibility and reporting help leaders all the way up and down the management chain keep tabs on increasingly critical KPIs such as food and labor costs. Improving shift staffing efficiencies or avoiding theft or waste – even in small increments – will add up over time, and multiply exponentially across large restaurant chains.
Rich partner ecosystem built on API integrations improves insights and competitive advantage. Too few technology systems play nicely together and the result is siloed data. And while these solutions may be highly useful and serve their purpose, increasingly, competitive success depends on the ability to act on the information contained in these systems and on both deep and broad visibility into key performance indicators. Systems that share data avoid the need to create labor-intensive workarounds to create insights and understanding. Restaurant chains that get more of their technology from a single provider, or who work with providers that provide native integrations or the ability to create integrations, are better positioned to find efficiencies and gain the advantages that come from data insights.
Natively built for and in the cloud. Technologies that are natively built in and for the cloud simplify every aspect of the hospitality tech lifecycle, from deployment to maintenance and management. Requiring less hardware and specialized skills to manage and maintain, they are also more cost-effective. Let’s take a look at a quick comparison of traditional and modern POS as just one example:

Traditional Client-Server POS	Modern Cloud POS
Requires a server at every restaurant. Higher hardware cost.	Uses inexpensive ordering and payment devices, no servers required in the restaurant. Lower hardware cost.
Requires a visit to each device to apply software and security updates, or to replace a damaged device.	Updates can be pushed out and applied remotely. Often, a crew member can download the POS application and configurations to a replacement device and get it running in minutes.
Often uses large, expensive hardware	Typically uses less expensive devices such as Tablets
Typically not written in a code base that is easy to integrate with third party software. Limited lifespan.	Cloud-native code base that often includes native integrations or APIs for easier integration. Future-ready.

These benefits compound the more cloud-based solutions a restaurant system uses. Cloud solutions aren’t limited to POS. More parts of the restaurant technology stack are available in the cloud than ever before. Back office, loyalty/marketing, and many more tech solutions are among the cloud technology systems that can free up capital that restaurateurs can repurpose for innovation and growth.

It doesn’t appear that the economic challenges facing restaurant operators will go away anytime soon. By considering these four restaurant POS capabilities as part of their technology evaluation process, restaurateurs set a high bar for a POS that is more broadly equipped to power innovation, growth, and future-readiness.

Want to learn more about our best-in-class POS system that will future-proof your techstack? Contact us at www.partech.com to schedule your 1:1 demo.

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What’s The Value of Acquiring Your Restaurant Tech “As-a-Service”?

PAR Team — Thu, 04 Aug 2022 09:23:43 +0000

Acquiring your restaurant technology as a service offers several advantages, starting with freeing up capital to invest in what you want for your business, whether it’s expansion, innovation, or something else entirely.

Besides changing and improving how we live and work, one of the coolest things about technology is that it has become easier and more convenient to acquire and use.

Take restaurant technology, for example. Many providers have moved away from requiring restaurant operators to purchase expensive hardware and software outright to a model where the restaurateur subscribes to the software and/or hardware ‘as a service’ — not unlike paying rent or a lease.

What is ‘As-a-Service’?

Think of today’s restaurant technology ‘as-a-service’ subscription model like a business software subscription such as salesforce.com or leasing a car. In the case of software, you pay a monthly fee to access the features from a web browser or lightweight downloadable app. In the case of products like PAR Infinity, the subscription covers your hardware and every aspect and stage of using it: from initial implementation to disposal and replacement.

How is it different from other acquisition models?

In the past, many restaurant tech providers required the restaurant to pay upfront or finance the outright purchase of their POS terminals and other hardware such as kitchen video screen systems and peripherals such as printers and scanners.

This was a huge outlay of capital that the restaurant either had to come up with or pay off over time. If the restaurant struggled or went through a slump, as most did during the recent Covid-19 pandemic, the cost burden put them at a disadvantage.

With the up-front acquisition model, what would happen if something were to break, or if an operating system went end-of-life, forcing the obsolescence of the hardware a restaurant relied on to take orders and payment?

The restaurant may have had a support and service contract with the tech vendor to help with hardware swap-outs or onsite troubleshooting and repair.

Larger chains, on the other hand, might have been able to staff IT help desks that could apply updates and security patches, or send someone to swap out a bad terminal or printer.

Technology’s end of life simply meant the restaurant had to replace the outdated tech.

With the rise in digital commerce and integrations with third parties, there is a lot more that can go wrong, and a lot more for someone (maybe the restaurant’s IT desk or perhaps a district manager who is already wearing a lot of hats) to troubleshoot. Let’s face it, asking a local or district manager to handle one more thing – especially something mission-critical like your technology – can create risks and issues you don’t want to tackle. Even in-house IT departments find it difficult to recruit and retain the breadth of skills and expertise necessary to maintain the range of technology solutions.

“As-a-Service” at your service

An ‘as-a-service’ subscription model breaks up the technology costs into regular, predictable monthly payments similar to paying for a utility or for rent.

The predictable monthly payment frees up capital to invest in other areas of your restaurant. Maybe you want to sink some investment into an experimental virtual delivery-only concept that uses your existing kitchen facilities, during meal ‘shoulder’ times when your dining room business slows down. ‘As-a-service’ evens out your technology costs over time so you have some spare resources available to experiment.

In addition to hardware, some providers will include aspects of service and support, such as a remote help desk.

Other vendors, like PAR, go far beyond the basic phone-tree remote help desk support.

PAR recently released PAR Infinity Hardware-as-a-Service. Going beyond modern hardware, PAR Infinity takes a restaurant’s technology needs off the restaurateur’s plate by handling the entire technology life cycle, service, and support, end to end, outsourcing the technology and the expertise to manage and maintain it:

Shipping: initial and return shipping
Installation is managed by professional project managers and conducted by certified technicians
Help desk available 24x7x365
Field technicians to visit your location and make repairs
Advanced exchange of peripherals
Remote diagnosis and troubleshooting of your underlying technology including the operating system and security components
Disposal according to regulatory requirements

If you are interested in learning more about PAR Infinity Hardware-as-a-Service, please visit our website. Or contact us today.

The post What’s The Value of Acquiring Your Restaurant Tech “As-a-Service”? appeared first on partech.com.

Grow Your Restaurant with the Right POS Solution

PAR Team — Wed, 06 Jul 2022 13:20:09 +0000

Leave behind your legacy POS solution and upgrade to the all-in-one Brink POS

By Brandon Solnit – PAR Technology

Legacy point-of-sale solutions are a dying breed. What was once revolutionary restaurant technology has quickly turned into a headache for restaurant owners, managers, and franchisees. Old POS solutions tend to cause front-of-house clutter and confusion that leads to slower service speeds and lower customer satisfaction. Your POS must be an all-in-one, easy-to-integrate, and easy-to-use solution to provide customers with fast service and a wonderful experience. A solution like Brink POS.

PAR Technology’s Brink POS gives you the flexibility to scale and the customization to personalize your offerings, making it the ideal solution to grow your brand. This all-in-one system was designed for enterprises but fits the needs and is flexible enough for independent restaurant owners. It’s time to ditch your outdated point-of-sale technology and make the switch to the future of POS solutions. Here is everything you need to know about Brink POS and how it will elevate your brand.

An easy-to-integrate all-in-one solution

Brink POS is an all-in-one point-of-sale solution that includes everything you need to successfully run a restaurant and meet the demands of your growing brand. Brink POS is designed to scale and supports rapid rollouts with minimal friction. Open web API (Application Programming Interfaces) allows this point-of-sale solution to play well with others and work hand-in-hand with your existing products and systems. Brink POS’s open platform welcomes the latest and greatest in restaurant innovation, like PARPay, which brings forth more flexibility to pay, digital ordering strategies, and so much more for your customers. Brink POS’s extensive integration partner ecosystem gives restaurant operators the freedom of choice to select the partnerships that align with their needs.

Designed for the Cloud

With its cloud-based architecture, Brink POS allows restaurants to gain a sense of awareness and take control of their operations. The cloud-based architecture eliminates the need for a back-office server as all your data is seamlessly transferred to a secure and remote data center, reducing in-house clutter. Cloud-based services provide restaurant owners, managers, and franchisees with unlimited storage removing the need to install or maintain data in your restaurant. In the event of an internet outage, Brink POS will go into “Offline” mode and store crucial data and transactions that occurred in that time, then forward them to you when the connection is restored.

Brink POS enables you to receive essential data and insights about your customer’s spending habits and order frequency. Data is available in one place and can be exported whenever you need it from wherever you may be. To reduce the risks of cyber breaches, PAR Technology will act as an additional layer of technical support for your restaurant. Brink POS updates automatically and features will always be on the latest version in real-time at no extra cost.

Features that will benefit your brand

Outdated point-of-sale solutions do not provide essential features to help restaurants with their services. Brink POS, on the other hand, presents features like customizable menus, Brink Kitchen, and built-in loyalty that are beneficial to your services and designed to help guide your brand’s growth.

Customizable menus give restaurant owners and managers the freedom to personalize their brand by creating custom-built layouts, borders, and panels. This enables you to match your restaurant and maintain consistency throughout all applications.

To maintain regularity throughout your entire restaurant, Brink kitchen can be configured to unite your front and back-of-the-house staffers. Brink Kitchen is a built-in feature that is designed to reduce errors and improve the overall efficiency of your restaurant by increasing the communication of staff. Instead of juggling multiple orders on the line, Brink Kitchen permits your staff to easily keep track of and prioritize orders accordingly. Restaurant operators can ensure guests’ substitutions or special requests are always achieved to strengthen customer satisfaction.

Another way Brink POS strengthens customer satisfaction is through built-in loyalty programs. Brink POS can be configured to the best loyalty programs like Punchh that allow restaurants to connect with customers across all ordering channels. The Punchh loyalty program offers unmatched breadth and depth for industry-specific integrations and creates engaging campaigns through valuable customer data. Loyalty programs are currently a hot commodity in the restaurant industry and can help attract and retain customers.

Brink POS is tailored to fit the wants and needs of restaurant owners and operators. Make the switch to Brink POS today to remove the vendor spaghetti and the inconsistent experience that comes with legacy POS solutions. Tech is winning and it is time for your restaurant to be at the forefront of technology.

Learn more

Brink POS is a monthly SaaS (software as a service) subscription and is competitively priced so there are low up-front costs and lower maintenance costs. To learn more about how Brink POS can help your brand, request a demo today!

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